Incident Investigation & Root Cause Analysis
Learn from Every Incident—Before It Happens Again
When something goes wrong, you need more than a form and a fault-finding exercise. SCG’s incident investigation support focuses on understanding systems, decisions, and conditions—not just blaming individuals.
Our Approach
- Rapid response support for serious incidents
- Structured investigation methodology and tools
- Evidence collection and witness interviews
- Root cause analysis using recognized techniques (e.g., 5 Whys, fishbone, task analysis)
- Corrective and preventive action development
- Briefing materials for leadership, regulators, or clients
- Lessons-learned sessions and training
Benefits
- Fact-based, defensible findings
- Corrective actions that actually reduce risk
- Stronger trust between leadership and frontline teams
- A learning culture where people report issues early